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COVID-19 Patient & Visitor Information

Your Safety is Our Top Priority

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Effective August 11, 2021, our visitor policy complies with the California Department of Public Health State Public Officer Order.

Paradise Valley Hospital will allow one visitor at a time for the following types of patients: patients in critical condition or in end-of-life care; maternity patients; patients with physical, intellectual, and/or developmental disabilities, and patients with cognitive impairments; surgery patients.

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result within the last 72 hours.

Any one of the following may be used to show vaccination:

- COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
- Photo of Vaccination Record Card as separate document
- Photo of the visitor’s Vaccination Record Card stored on a phone or electronic device
- Documentation of COVID-19 vaccination from a healthcare provider
- Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type

* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result from within the past 72 hours.
* All visitors are required to wear well-fitting, surgical or double cloth masks
* If the patient is positive for COVID-19, please consult with the Social Work department, (619) 470-4169

Visitors may use the waiting room as social distancing allows. Facial covering must be worn at all times. Visitors do not need to be designated in advance by the patient.

Each visitor, regardless of their vaccination status, must:

  • be screened for fever and COVID-19 symptoms.
  • wear a well-fitting face mask upon entry, and at all times within the facility.
    • this may be a surgical mask, or a double cloth mask
  • wear other personal protective equipment (PPE) as appropriate while in the patient’s room.
  • physically distance from healthcare personnel and other patients/residents/visitors that are not part of their group, at all times while in the facility.

Visitors must not wander around the facility. Visitors must go directly to and from the patient’s room.

Frequently asked questions for visitors (FAQ) can be viewed here.
We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.


You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
  • Read our visitation policies adjust according to current guidelines from the California Department of Public Health. View them here.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.