An emergency room visit can be a stressful time.
The staff at Paradise Valley Hospital cares about each patient and is dedicated to providing the highest quality of care to all. Our emergency department is designed to care for patients with acute medical problems who cannot wait to be seen by a private physician.
Our mission is to provide appropriate quality of care for all of our patients 24 hours a day, seven days a week. To accomplish this, specially trained doctors and nurses are available at all times. Our highly skilled nurses and doctors are staffed according to the usual number of patients throughout the day. However, the patient load may increase unexpectedly. This is beyond our control and we appreciate your understanding when waiting is unavoidable.
Insurance and Billing
Every patient has a right to be seen by a physician and receive a medical screening exam. Although your insurance may require pre-authorization for an emergency visit, federal law requires that we evaluate every patient for potentially life-threatening conditions regardless of insurance.
You also have the right to refuse treatment. Should you choose to refuse treatment, you will be asked to sign a release form. The hospital will bill you and your insurance.
You will receive separate bills from different departments within the hospital and from the emergency physicians. Because there are many insurance providers, and plans frequently change, we are unable to
provide you with any information about your coverage. Please check with your insurance carrier for any questions.
Certain types of health insurance have restrictions and may specify the doctors or clinics available to you. It is your responsibility to call your insurance carrier for any clarification.
Patients are seen according to the seriousness of their medical conditions.
- Critically ill patients are always seen before patients with less serious illnesses.
- Ambulances frequently arrive with seriously ill patients whose immediate needs take priority over other waiting patients.
Quality care takes time. While every effort is made to make your stay as brief as possible, there are times when your visit may take several hours.
Laboratory and Scans
It may be necessary to order blood tests, x-rays, or other types of tests to assist in diagnosis and treatment. Lab results generally take an hour, although your length of stay may increase when complicated tests or consultations with other specialists are necessary. Severely ill patients receive first priority. Our state of the art PACS system allows us to digitally record radiology scans, and therefore have those scans ready for evaluation almost instantaneously.
Patients must avoid eating or drinking prior to evaluation, as this may delay treatment.
The number of visitors allowed in the emergency treatment area is limited. This helps maintain privacy
for all patients. Visiting may also be restricted based on the condition of the patient as well as the numbers of patients in the treatment area.
Check with emergency staff before using the restroom to determine the need for a specimen.
You will receive home care instructions from our emergency services staff. If you do not have a primary care physician, these instructions will include the name of a physician referred for follow-up care.
If you have any questions once you are home, please feel free to contact the Emergency Department at (619) 470-4141.