Your Patient Experience Representative - (619) 470-4267
Our goal is to ensure you have the best patient experience possible at
Paradise Valley Hospital. If you do not find your care excellent, please
contact our Patient Experience Representative at (619) 470-4267 right away.
If you are concerned about something whether it is your care, your room,
your meals, your testing schedule, your visitors or anything else - please
let us know without delay; and we will try to remedy the situation immediately.
Be assured that you can speak to your caregivers in confidence. If you
would rather not talk about your problem with your nurse, you may meet
with the supervisor or manager on your unit for a confidential discussion
of your concern, or call our Patient Experience representative from your
bedside phone at ext. 4267.
Please be assured that presenting a complaint or concern will not compromise
your treatment. Our goal is to provide healthcare that is supportive of
patient and family wishes, recognizing that situations and decision-making
can, at times, cause conflicts in the course of healthcare delivery.
We, of course, also appreciate compliments! "Customer Care Chain"
cards are available on every unit for your remarks. You may receive a
patient satisfaction survey at home, after you are discharged. Please
return it to us in the postage-paid envelope with your comments so that
we can maintain the highest standards in our patient services.
Anytime your concerns are not resolved to your satisfaction, please call
us at (619) 470-4212. The Patient Experience team will work with all hospital
departments to investigate your complaint and assist you in handling your
concern. If this is still not to your satisfaction, you may file a complaint
with the California Department of Health Services by calling (916) 445-4171.