Because we provide healthcare services to people with culturally diverse
backgrounds, our interpreting services include the translation phone or
use of an outside company for in-person interpreting. If you need their
help in understanding any aspect of your care—or in expressing your
concerns—your nurse will arrange for their assistance. There is
no charge for this service.
During your hospitalization, all necessary medications will be prescribed
for you by your physician. For this reason, you should leave all other
prescriptions and over-the-counter preparations at home, unless your physician
advised you otherwise. Even a simple aspirin can interfere with the way
certain therapies work, so please notify your nurse if you’ve brought
any medications with you. We are interested in all medications you are
taking at home, and will ask you what they are as part of your initial
assessment. It is always helpful if you have a written list of names,
times and doses of medication you are using, including those prescribed
by a specialist, such as eye drops or topical creams.
To provide a healthful and comfortable environment for all patients and
visitors, we maintain a smoke free environment. Patients and visitors
are not allowed to smoke anywhere in the hospital, including the cafeteria,
restrooms or lounges. Smoking is also prohibited on the grounds, except
where designated by signage.
Patient and Family Education
We believe that patient education is one of the most important ways every
patient can help their own recovery. Knowing what is wrong with you and
what treatments are available, allow you to help make the decisions about
your care that you want. We know that everyone has his or her own ways
of learning. We want to help you learn about your condition in the easiest
way possible. You will be asked questions about how you learn best, if
you have any religious or cultural beliefs that will effect our teaching.
The types of topics we want to cover include how to be safe, nutrition,
how to safely take your medicines, how to use any equipment you need and
any questions you have about your diagnosis.
When friends call to inquire about your condition, the call will be directed
to your room. If you’d prefer that we withhold all information,
including your condition and location within the hospital, please notify
A big part of getting settled is becoming acquainted with your new surroundings.
Your room is where you will spend most of your time, and it is designed
to be as cheerful and pleasant as possible, while allowing for comfort
and safety. If your accommodations are semi-private, please be considerate
of your roommate’s needs, and limit your visitors and activities
The Call System
There is a call button at your bedside and a button/pull cord in the bathroom
to summon assistance. Just press the button or pull the cord and a staff
member will respond in person or by intercom. Please don’t hesitate
to use it if you have questions or need help.
Keeping in touch with loved ones is important, especially when you are
ill. For your convenience, there is a private phone on your bedside table.
If friends or family want to reach you, they can call and ask the operator
to connect them to your room.
Sometimes the days can seem long, when you are in the hospital. For your
comfort, your room is equipped with a television set. To hear television
programs, change channels, and tune into radio stations, use the bedside
control. Special channels are available in certain areas.
Personal Values and Belongings
We cannot be responsible for valuables that you keep in your possession.
You should leave your jewelry, money (large sum), wallets, and purses
at home to ensure their safekeeping. Please be alert concerning your belongings
such as dentures, contact lenses, eyeglasses, hearing aids, and comparable
personal belongings. Please store these items carefully when not in use.
Never leave them on a meal tray or wrap them in tissue paper. If you forget
to leave your valuables at home and do not wish to entrust them to a friend
or relative, they may be deposited in the Hospital safe for safekeeping.
Ask your nurse for assistance.
The hospital maintains strict safety requirements on all electrical and
battery operated appliances used in the patient care environment. No personal
electrical devices are allowed, including hair dryers, curling irons,
electric shavers, radios and similar equipment.
Breakfast is usually served to our patients by a health team member between
7:00 and 8:15 a.m. Lunch is delivered between 12:00 and 12:30 p.m. Dinner
usually arrives between 5:00 and 7:00 p.m. Snacks are available upon request
and are served at 10:00 a.m., 3:00 p.m., and 8:00 p.m., if your diet is
not restricted. Check with your hospital for specific meal times.
Food & Nutrition Services
Proper nutrition can be as crucial to your health as the right therapy
or medication. In fact, food can play such an important role in your recovery
that your diet is personally prescribed by your physician and carefully
planned by a registered dietitian. All patients will receive a menu listing
several approved selections for breakfast, lunch and dinner. A guest tray
is also available upon request. Please feel free to ask your dietitian
questions regarding your meals or nutritional needs.
Our housekeeping staff makes sure your room is neat and clean each day.
They’re especially sensitive to your needs for privacy and quiet
and try to complete their tasks discreetly, with as little disturbance
as possible. If you have any special housekeeping requests, please let
one of our staff members know.
Mail, Flowers and Newspapers
If you are going to be with us for more than a day, your loved ones may
want to send you flowers and cards wishing you a speedy recovery. Mail
should be addressed to your name and room number. A volunteer or staff
member will deliver flowers to your room as soon as they arrive with the
exception of specialty areas, such as ICU. Those patients may receive
flowers after they are transferred to the Medical Surgical Unit. Mail
will be delivered to your room. If you are not there, it will be left
on your bedside table.
Mail received after you leave the hospital will be sent to your forwarding
address. Newspapers are available by request from the volunteers. You
may call the volunteer desk to have a paper brought to you free of charge.
The Case Management staff are experienced professionals who collaboratively
monitor and coordinate your care while assessing your needs on an ongoing
basis during your stay. They work closely with your physician and the
healthcare team, as well as your insurer, to assure you receive the highest
quality care. Your Case Manager will work with you and your family to
arrange for appropriate post discharge needs.
The first thing most people think about when they enter a hospital is,
“When can I go Home?” Going home from the hospital or to another
facility can present special needs and challenges. Please let your nurse
or any member of your healthcare team know if you have any special concerns
regarding your needs after leaving the hospital as early as possible.
Your healthcare team begins thinking and formulating a plan with you for
your discharge early in your hospital stay. A variety of healthcare team
members will help minimize any problems and assist you in transitioning
from one level of care to another. In collaboration with you and your
family and the physician, your case manager, discharge planner, social
worker and nurse can assist in arranging the appropriate after hospital
services you may need. These services may include home healthcare, skilled
nursing facilities, and/or resources to enhance the success of your hospital stay.
Leaving the Hospital
When you and your doctor decide you are ready, you will leave the hospital
to continue your recovery at home or at a transitional facility. Before
you go, your physician and nurse will review your discharge papers and
discuss your post-hospital care with you and your family. Make sure you
understand your physician’s instructions. The entire healthcare
team is available to assist in answering your questions. Don’t forget
to arrange for a ride home with a relative or friend well in advance of